1. When will I receive my order?

-Standard delivery takes about 48 to 72 hours with Colissimo (France only). For European Union, the delivery time is 3 to 5 working days.

If it’s a pre-order, the production and shipping time is clearly stated in the product page.

2. How can I track my package?

-As soon as your order ships, you’ll get a tracking link by email.

We use Colissimo for fast and reliable shipping.

3. What payment methods do you accept?

-All payments are handled securely via Shopify Payment.

We accept credit cards, Apple Pay, Google Pay, and more.

4. Can I modify or cancel my order?

-If your order hasn’t been shipped yet, contact us quickly — we’ll do our best to help you out.

5. Do you offer returns or exchanges?

-Yes! You have 14 days after delivery to request a return or an exchange.

Items must be unworn and in original condition.

6. Where do you ship?

-We ship all orders in the European Union

More countries may be added soon.

7. Need help?

-Feel free to contact us at contact@loco-shop.com or on Instagram @clothings_loco